Shipping Policy

We deliver across India. Local orders around Elumalai, Peraiyur and Madurai are usually delivered by our own staff; orders further away go through a courier partner.

A few remote PIN codes are not serviceable by our couriers. If yours is one of them we will call you after you order and arrange an alternative or refund you in full.

• Orders are processed on working days, Monday to Saturday, 10:00 AM – 8:00 PM IST. Orders placed on a Sunday or public holiday are processed the next working day.
• Elumalai, Peraiyur and nearby areas: usually delivered within 1–2 days.
• Madurai district: typically 2–4 days.
• Rest of Tamil Nadu and other states: typically 4–7 days.

Estimated delivery days are shown on each product page, and these are estimates rather than guarantees. Large appliances may take longer, since they ship by surface transport.

Delivery charges depend on the product size and your location. The exact charge for your order is shown on the product page and again at checkout before you pay — you will never be charged more than the amount shown at checkout.

Where a product page shows no delivery charge, delivery for that item is free.

Cash on delivery is available on selected products and PIN codes; the product page tells you whether it is offered. Please keep the exact amount ready. Large appliances and high-value items may require full or part prepayment.

You can see your order status any time under My Orders in your account. When your order is dispatched by courier we will share the tracking details by phone or WhatsApp.

• Someone aged 18 or over must be present at the address to receive the order.
• Please check the outer packaging before you accept it. If it is torn, crushed, or looks opened, refuse the delivery and call us immediately on +91 7373191951.
• We recommend recording a video as you open the box. It makes any damage or missing-item claim much easier to settle.
• Report transit damage or a missing item within 48 hours of delivery.

Our courier will normally attempt delivery up to three times. If nobody is available, or the phone number given is unreachable, the parcel is returned to us. For a prepaid order we will refund you after deducting the actual to-and-fro delivery cost. Please make sure your address and phone number are correct before you pay.

We are not responsible for delays caused by weather, floods, strikes, transport disruption, regional restrictions or other events beyond our control. If your order is badly delayed we will keep you informed and, if you prefer, cancel and refund it in full.

You are welcome to collect your order from our shop in Elumalai at no charge. Choose to be contacted before dispatch, or call us on +91 7373191951 after ordering, and we will keep it aside for you.

Call +91 7373191951, message us on WhatsApp, or email thozhamobiles551@gmail.com.