Return & Refund Policy

You may request a return or replacement within 7 days of delivery. Requests made after this period cannot be accepted, though the manufacturer's warranty may still apply — see section 6.

We accept returns where:

• The item arrived damaged or broken
• The item is defective or does not power on
• You received the wrong product, colour, model or variant
• Accessories or parts listed in the box are missing
• The item does not match its description on our site

The product must be returned in its original box with all accessories, manuals, warranty cards, freebies and tags, in the condition you received it.

• Items damaged after delivery through misuse, dropping, liquid ingress or unauthorised repair
• Products returned without the original box and accessories
• Items with a broken or removed manufacturer seal or IMEI/serial sticker
• Software, prepaid recharges, and any item marked non-returnable on its product page
• Earphones, headsets and other personal-use items once unsealed, on hygiene grounds, unless they are defective
• Change of mind where the product is exactly as described and in working order

• Contact us within 7 days of delivery on +91 7373191951, on WhatsApp, or by email at thozhamobiles551@gmail.com
• Give us your order number and tell us what is wrong
• Send photographs of the product and the outer packaging — for damaged or wrong items this is essential, and an unopened-box video helps
• We will confirm whether the return is accepted and arrange collection, or ask you to return it to our shop

Damaged in transit: tell us within 48 hours of delivery. If the parcel looks tampered with or crushed, refuse it at the door and call us straight away.

Where a return is accepted, we will first offer a replacement of the same product. If the item is out of stock, or you prefer, we will refund you instead.

We inspect returned goods on arrival. If the product shows damage or misuse not reported when you raised the return, we may decline the request and send the item back to you.

Once 7 days have passed, defects are handled under the manufacturer's warranty through their authorised service centre. Keep your invoice and warranty card. We will help you find the right service centre and complete the paperwork.

• Paid online: refunded to the original payment method through Cashfree. The amount reaches your account in 5–7 business days after we approve the refund, depending on your bank.
• Cash on delivery: refunded by UPI or bank transfer to an account in the name of the person who placed the order. We will ask you for those details.

Refunds cover the product price and any delivery charge you paid, where the fault was ours. We do not deduct a restocking fee.

We will email you when the refund is issued, with the reference number. If it has not arrived after 5–7 business days, contact your bank first, then us with the reference.

You can cancel free of charge any time before dispatch — call or WhatsApp us with your order number. If you paid online, the full amount is refunded as described above.

Once an order has been dispatched it cannot be cancelled, but you can refuse delivery or raise a return under this policy.

We may cancel an order ourselves if the item turns out to be unavailable, the address is outside our delivery area, or payment is not authorised. You will be refunded in full.

Call +91 7373191951 or email thozhamobiles551@gmail.com. We answer Monday to Saturday, 10:00 AM – 8:00 PM IST.